» Postage is free for orders over 99 euros (VAT included) in shipments to mainland Spain. For orders less than this amount, the postage will be 4.90 euros (VAT included).
» The delivery will be made at the address that you decide. If you want to change this address, you just have to specify it when ordering in ¨Add a new delivery address¨.
» Once the order has been sent, you will receive an email with your invoice and the tracking link of the MRW transport agency.
» Shipments will be made through the MRW transport agency. The shipment within mainland Spain will be made in 24-48 hours (working days) depending on the delivery point.
» The merchandise travels fully insured and the client must report any problem such as breakage, in order to claim the replacement of the material within 24 hours after receiving it. After those 24 hours, the companies no longer take charge of the damaged material.
» Delivery times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of goods (for example, storms or strikes).
» You can return any of our products within a maximum period of 15 days from the date of receipt, as long as you keep its seal or original packaging and it has not been opened or used. The cables that have been cut, according to the quantity requested by the client, cannot be returned.
» In the event that any type of damage or deterioration in the packaging is observed, the client must reflect it on the delivery note used by the transport agency to be able to make effective any refund due to breakages in the delivery of the order.
» The costs of collecting the products to be returned are free for shipments within mainland Spain in the first 15 days after the delivery of the order. For shipments outside of mainland Spain, shipping costs will be borne by the customer. To make a return effective you must contact us at firstname.lastname@example.org.