FAQ

FAQ

 

Your order at ElectroMaterial.com

The largest online store of electrical and lighting of Spain.

 

 

Buy ElectroMaterial.com is easy. To select a product, do not need to create an account previously. The information you requested your account when you go to the shopping cart. 
 
Here are the steps in the buying process:

 

  1. Enter ElectroMaterial.com and select the products you want to buy. 
  2. Add products to your "Cart" 
  3. Click Show "shopping" 
  4. Choose the delivery method and payment method, then click "Buy" 
  5. If you are a registered user, enter your data. If you are new, fill in the registration form. Do not forget to enter the address where you want to receive your order. 
  6. Confirm the order by clicking on "Order"
  7. ElectroMaterial.com receive, automatically, the information of your order and immediately begins to prepare for shipment. 
  8. The freight company picks up the order at any of our offices and we'll deliver to the address you chose.

 

What is ElectroMaterial.com?

ElectroMaterial.com is our online channel for the sale of electrical equipment and lighting. We have an experience of over 30 years in the sector, a total storage area of 10,000 m2 and a human capital consisting of more than 70 professionals. 
 
From ElectroMaterial.com we are, at all times in a position to offer a counseling service and optimum and immediate distribution, guaranteeing the widest range of products in stock and giving you our biggest advantages in price, quality and service.

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How I can find products ElectroMaterial.com?

On the left side of our website will always have at your disposal all products divided into groups and a product finder. Query or search the products you want to buy. When you find a product that interests you, click on your name or title to view their information page. On this page you will find detailed information about the product and the time it will take to send it. If this is a product you wish to buy your product, add to "Cart"
 
If you do not find what you're looking for on our website, please click on the icon on the right "Can not find what you are looking for...'ll find it and we will receive your inquiry. Remember that ElectroMaterial.com work with major brands in the industry and can give almost all references in Spain.

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How does the order has reached ElectroMaterial.com?

Once you confirm your order, ElectroMaterial.com receive, automatically, the information of your order and immediately begins to prepare for shipment. 
 
Also sent you a confirmation email with your order. At all times, logging in with your user key to our web site you can track your order.

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What payment methods can I use?

In ElectroMaterial.com we provide you the action of payment, so we offer you several ways to do this and always with the highest security that exists.
 
You can use pay by credit card, bank transfer, cash or Paypal.
 
Payment by credit card guarantees that you ElectroMaterial.com every transaction you make is 100 % secure. All operations involving the transfer of bank data is made ​​using a secure environment based on security technology SSL (Secure Socket Layer). All information you transmit is encrypted through the network and only the receive our bank .
 
At the end of the buying process having chosen to pay by credit card, you connect via secure connection directly to the terminal sale of the financial institution from which you bring them your card details and indicating you validarás. Subsequently the bank indicates whether the operation is under our system and automatically start processing your order.
 
ElectroMaterial.com not record that information in its database because it does not have any access to it.

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What kind of credit card can I use?

In ElectroMaterial.com you can use VISA, VISA Electron, MasterCard, American Express and Maestro cards. 
 
We assure you that the details of your credit card are protected at all times and that we will never have access to them as they are entered via secure connection directly to the terminal sale of the financial institution.

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I forgot my password ElectroMaterial.com What do I do?

ElectroMaterial.com To reset your password, click on the "Forgot your password?" you'll find the right column on the Log icon.'ll Just enter your email address and instructions siguir appear on the screen.

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What are the shipping rates and options available on ElectroMaterial.com?

 

Shipping to the peninsula of Spain

The shipment is made in 24-48 working hours and will be free if your order is greater than 200 euros (VAT included). In the event that the amount is less than 200 euros, the shipping charge will be 5.50 euros (VAT included).

Shipments to the Balearic Islands

The shipment is made in 4-5 business days and will be free if your order is over 400 euros (VAT included). In the event that the amount is less than 400 euros, the charge for postage will be 15 euros (VAT included).

Shipments to the peninsula of Portugal

The shipment is made in 2-3 working days and the shipping charge will be 7.5 euros regardless of the amount of the order.

Shipments to the rest of Europe

The shipment is made in 5-7 working days and the shipping charge will be 29 euros regardless of the amount of the order.

Shipments to the rest of the world

The shipment is made in 10-15 working days and the shipping charge will be 75 euros regardless of the amount of the order. 

 
Remember at all times that you can track delivery of your order

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How should I introduce my delivery address?

Tell us where you wish to deliver your order. Remember to add both the name of the street as the building number and floor number, floor, unit or corresponding room. Also, do not forget to enter the zip code in the appropriate section. 
 
We recommend that you enter a valid phone number in the box, so we can contact you if any issues arise during the delivery of your order.

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Can I return a product?

 

For returns for change of mind 
 
Our policy, complying with current legislation, we grant you the right to return any of our products within a maximum of 15 days from the date of receipt, provided you keep your original packaging or seal has not been opened or used. 
 
For your convenience, ElectroMaterial.com send a shipping agent for removal of the product you have decided to return, with shipping costs 5,50 euros for the peninsula and 15 euros for the Balearic Islands. 
 
If returned ElectroMaterial.com refund you the amount paid by the system that you specify, excluding shipping costs incurred. 
 

To enforce a refund must contact us by email at the address  devolucion@electromaterial.com

 

Return for product defect 
 
ElectroMaterial.com All products are purchased directly from the manufacturer without any intermediary making returns by default are very slim. 
 

If this occurs, you should contact us by email at the address devolucion@electromaterial.com and proceed to the withdrawal of the product and send another immediately and without charge. ElectroMaterial.com bear the cost of return shipping and new. 

 
Remember that the guarantee for all products is 2 years.


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