General Conditions

General Conditions

 

CONDITIONS OF PURCHASE:


All purchases made at our online store ElectroMaterial.com are subject to these general terms and conditions set forth in this document.

Sales are sales held at a distance regulated by Spanish legislation on the subject.

1. Identification.

ElectroMaterial.com is a business unit owned by AC Grupo Distribuidor Eléctrico S.L. company legally constituted in Spain CIF: B-93170082 and tax resident in Avda. Ciudad de Melilla, 8 L1, 29630, Benalmadena, Málaga (Spain).

2. Activity.

AC Grupo Distribuidor Eléctrico S.L., é uma empresa cuja finalidade é a distribuição e venda de equipamentos elétricos e iluminação, tanto local como por internet e por telefone, em Espanha e no resto do mundo.

3. Content and information provided.

ElectroMaterial.com a whole series of processes performed by our team of professionals along with our technology, to provide all information contained on our website in a clear and truthful.

ElectroMaterial.com reserves the right to modify the commercial offer presented on our website (changes to products, prices, promotions and other sales and service) at any time.

In the event that at some point there an error of any kind, at any time outside our control, there would be corrected immediately. If there is a typographical error in one of the prices shown or in the product characteristics, and a customer has made a buying decision based on that error, www.ElectroMaterial.com will notify the client of the error and the customer is entitled to terminatepurchase at no cost on their part.

The descriptions of the articles in ElectroMaterial.com are obtained directly from the official catalog of each manufacturer.

4. Prices and taxes.

All the prices of our products are final prices and have already applied the commercial discount of each product.

Purchases will be delivered within the territory of any Member States of the European Union are subject to VAT.

Due to their special tax regime, are considered the geographic territories outside the Canary Islands, Ceuta and Melilla and study the feasibility of conducting the sale before each shipment.The purchases made by residents of these territories are exempt from VAT (the cost of customs clearance and import taxes are not included in the price of the product or shipment, and shall be paid by the recipient of goods).

In the purchases that must be delivered in the territories of non-member states of the European Union, the customs systems of each country will apply the corresponding taxes, (customs clearance fees and import taxes are not included in the price of the product or in the shipping, and must be paid at destination by the recipient of the goods).

The prices of our products are displayed by default in Euros.

The prices of the products we sell in ElectroMaterial.com may be revised and modified without notice if circumstances so require at any time.

5. Sales System.

To make your purchase, you have several options available:

· Internet, through our shopping cart.

· Telephone, through our 952 line.

6. Form of payment.

· Transfer bank:

If you select payment as bank transfer, receive by mail confirming the details of your order, your account number in which you make the wire transfer on behalf of AC GRUPO DISTRIBUIDOR ELÉCTRICO S.L.

It is very important that you specify in the Subject field of the transfer the "Order Number: XXXXX" and your name and surname.

Not be considered as the order until it is established effectively by our bank that has made entry into our account. Note that the minimum time it takes normally become effective transfer between two banks is two days. If they match the issuing bank and the receiver, the waiting time is reduced to one day.

Any bank fees that your bank may charge you for such transfer are on your own.

· Credit cards (Visa, Visa Electron, MasterCard, American Express, Maestro).

From ElectroMaterial.com we guarantee that each of your transactions with us is 100% secure. All transactions involving the bank data is done using a secure environment based on the standard security technology SSL (Secure Socket Layer). All information you transmit is encrypted through the network and receive only the our bank.

After completing the purchase process having chosen to pay by credit card, you connect via secure connection directly to the Terminal Sales of the financial institution from which will enter the card details you indicate and validity. Subsequently, the bank indicates whether the operation is under our system and automatically begin processing your request.

ElectroMaterial.com not record this information in its database and it has no access to it.

· Against Refund:

You pay when you deliver the package. This service has a fee of € 5 and will be charged for the transportation agency. This payment is only available for mainland and less than 500 € shipments.

This option is only available for Spain and Portugal.

· Using PayPal:

PayPal is the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million accounts in 190 countries and regions.

PayPal helps protect information from credit cards with the best security systems and fraud prevention sector. When you use PayPal, your financial information is never shared with the seller.

Make purchases or send money with PayPal is free. You can buy and pay conveniently by saving your information with PayPal.

7. Form, costs and delivery time.

The shipments will be made through the transport companies with which we have preferred agreements. The delivery in mainland Spain will be attempted in 24/48 hours (working days) depending on the delivery point, if this is not achieved www.ElectroMaterial.com will not have any responsibility for the delay in the delivery of the material. The delivery date depends on the availability of the product / os chosen, and sent all references at once. Thus, if a reference is not going to be delivered within less than 10 days and the rest are readily available, ElectroMaterial.com reserves the decision that all the material is delivered together, or in several shipments. Each item reflects the approximate availability at any time.

The goods travel fully insured and the client must be notified of any problems such as breakage, to demand the reinstatement of the material within 24 hours after receiving it. After these 24 hours, companies no longer take care of damaged material, so ElectroMaterial.com seek the least damaging to both parties.

Shipping costs are 5,50 euros for shipments to mainland and 15 euros for shipments to the Balearic Islands.

  • Shipping costs to Spain peninsular: € 5.50 (free for orders over € 200)
  • Shipping costs to Balearic Islands: € 15.00 (free for orders over € 400)
  • Shipping costs to Portugal peninsular: € 7.50
  • Shipping costs to the rest of Europe: € 29.00
  • Shipping costs to the rest of the World: € 75.00

All products are available to ship within peninsular Spain. For the rest of destinations, due to the volume of some products, not all products can be shipped outside mainland Spain.

Transport times can be altered by extraordinary incidents in the transport and difficulties in the delivery of goods (eg, storms or strikes).

As if there are problems in the delivery, provide a contact telephone number that the buyer must provide www.ElectroMaterial.com.


8. Return Policy, cancellations and product changes.

ElectroMaterial.com guarantees its customers the availability in those products where it says "The product is available", as we have in our stock but out of stock. In those other products where availability is not immediate, so guidance indicate the time it takes us days to get our facilities to send to the client.

Our policy complies with current legislation, is to grant you the right to return any of our products within a maximum period of 15 days from the date of receipt, provided they retain their original packaging and seal or not opened or used.

ElectroMaterial.com not return the amount of that refund or make any forwarding of the product itself, until it has checked the receipt and status of the product being returned. In case of return ElectroMaterial.com refunded to the customer within 15 days of receipt, the amount paid by the system indicating the customer, excluding shipping charges incurred.

In case of return for change of opinion, the transport costs borne by the customer.

To enforce a refund you must contact us by email devolucion@electromaterial.com.

If you just want to cancel an order, you can do if we have not proceeded with the shipment. In this case you should wait to receive and proceed with your return if the conditions outlined above.

If you just want to change the product due to a defect in it, you can contact us by email devolucion@electromaterial.com. As soon as we receive your change and proceed to send back to you at no charge. If you just want to make an exchange for another item or reference, you must assume the cost of return and new shipment.

9. Obligations of the customer.

ElectroMaterial.com Client agrees at all times to provide truthful information about the data requested in the registration form identifying the buyer and shipping addresses and billing, as well as keep them updated at all times.

ElectroMaterial.com gives consideration to that client or customer you commit your data correctly, truthfully or in good faith, so that the entering of false data, as well as carry the consequences provided by law (Penal Code, Articles 248, 255, 387, 392, 395, 623), the principal means for the loss of a consumer and the expected benefits for consumers.

The customer agrees to accept all terms and conditions set out in these Conditions of Purchase understanding that will reflect the best possible service for the type of activity developed.

It also undertakes to keep confidential and with utmost diligence their personal access codes to our website.

The customer agrees to enable the delivery of the requested order to facilitate a delivery address where it can be received before the usual time of delivery of goods (Monday to Friday from 9:00 to 13:30 and 16:00 to 18 : 00). If the office is better than the home address, please provide the second direction.

In case of default by the client of this obligation ElectroMaterial.com have no responsibility for the delay or inability to deliver the order requested by the customer. Note that you can give the direction that best comes to you depending on your circumstances.

10. Data Protection Act.

ElectroMaterial.com guarantees the protection and confidentiality of personal data, addresses, payment and any other provided by our customers.

All information provided by our customers or their employees ElectroMaterial.com will be included in an automated file of personal data created and maintained under our responsibility.

For technical reasons, for the proper performance of the purchase order completed your data should be made available to ElectroMaterial.com. In the event that the information supplied is associated with a purchase, the Spanish legislation obliges us to maintain at least five years so it can not be deleted or corrected if the client so requests.

www.ElectroMaterial.com request your authorization to process your data in the manner and for the purposes just mentioned. If you do not want such treatment is carried out and have not made any purchases, please send us an email to info@electromaterial.com, writing in the Subject: Baja and your data will be destroyed.

Nevertheless, in accordance with the Data Protection Law, Law 15/99 of December 13, ElectroMaterial.com client may at any time exercise their rights of access, rectification, cancellation and If revocation of consent in the said Act and other regulations that develop it, by writing to our email address electromaterial@electromaterial.com, writing in the Subject: Low.

The content of this page may change in accordance with the requirements of the legislation of each moment, so please review it frequently.

11. Privacy Policy.

AC Grupo Distribuidor Eléctrico S.L. guarantees the confidentiality of the data.

In ElectroMaterial.com value the trust you have placed in us.Therefore, ensuring the confidentiality of your data is our utmost commitment. The ideas, suggestions or other information you choose to share with us will be used exclusively to provide you with better service.

12. Applicable legislation and jurisdiction.

The purchases made in AC Grupo Distribuidor Eléctrico S.L. are subject to the Spanish legislation.

In case of any conflict or inconsistency shall be the applicable jurisdiction of the Courts of Malaga (Spain).

13. Warranties.

ElectroMaterial.com ask the customer the bill to provide the guarantee for all products that may be defective. This will be indispensable. The shipment of the material will be charged to the customer, and the replacement and shipping (after checking), free through the medium ElectroMaterial.com deems most appropriate, within approximately 15 days.

ElectroMaterial.com makes every effort to provide the information contained in its website is accurate and error free.

By the time a customer registers, all data are added to our database, used solely to process your order and to send information on offers and services that may be of interest.

In compliance with the provisions of Law 15/1999 of December 13, and later to be developed, customers ElectroMaterial.com may at any time exercise their rights of access, rectification, cancellation and opposition their personal data in writing. www.ElectroMaterial.com at all times is subject to Spanish law.